1. Is Your meerschaum pipes made of Block Meerschaum? Are they really in museum Quality?
Definitely YES.We are the world’s leading meerschaum pipe producer.We are very proud of that we use the purest and lightest top-grade meerschaum blocks to create our meerschaum pipes.Thats why we give a life-time guarantee for meerschaum part of the pipe.
Our products are as quality as museum's products! But non of our products are antique.(except the pipes in antique pipe section)
The level of detail and craftsmanship is detailed,
They are an example of superior work,
They are perfect , beautiful and without defect.
All products are made in Eskisehir/Turkey where is the motherland of the meerschaum. Our products are made by Turkey's selected artisans, whose works are exhibited at various galleries in Europe and USA.
2. Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate.We usually take the photo of every product then add to our web site.But sometimes for some models (especially for meerscahum pipes) which is sold too much,then we use the old photos of the models. Each pipe is a unique design - hand carved, so no two are exactly the same.This makes all pipes special.
Brightness, reflections and/or any seemingly faults of any pictures are the results of photographic errors. Non of our products have defects
3.How long will it take to receive my order?
If the product that you order is in our stock then it will be sent within 2 days.If the product is not in stock or if you want a customisation on the model then carving stage can take up to 3 weeks.
4. How accurate are the item dimensions listed on your web pages?
MeerschaumStore.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly.Our dimensions are approximate and there may be some little differences.
5. Do you have any retail locations?
No. We do not operate any retail locations. All of our services are provided through our web site and our central order processing facility.Please contact our Customer Experience Team via email at firstname.lastname@example.org with any questions.
6. Do you offer a printed catalog?
Sorry, we are no longer mailing catalogs. Sign up for emails to receive news and discounts quicker than ever!
7. How can I be notified when you add more items to the site?
It's easy. You can sign up to our maling list .when new products are added to our site so you will be notified for them.
8. What is your warranty policy?
For meerschaum pipes; We give life-time guarantee for the meerschaum part of the pipe.
Any damage caused by intentionally or accidentally and any damage, except bowl burnout or bowl cracks, to the pipe shank and/or mouthpiece is not covered by this warranty.
THIS WARRANTY PROVIDES FOR REPLACEMENT ONLY. We DO NOT EXTEND ANY REFUND PRIVILEGE TO PURCHASERS. NO AFFILIATED RETAILER, CLUB OR PERSON MAY EXTEND ANY OTHER WARRANTY, OR MEANS OF SATISFYING THE EX
9.What about Wholesale and Dropshipping Issues.
We offer discounts to qualified wholesale and corporate customers. For Wholesale and dropshipping issues please contact email@example.com.